The $1,000 phone call: How a single conversation could slash your medical debt

September 2, 2024

1-star shocker: Americans claim they can’t find good service anywhere!

June 5, 2024

Tipflation is real: Average American feels pressured into tipping extra $500 each year

April 26, 2024

Airlines are frustrating travelers by changing frequent flyer program rules – here’s why they keep doing it

November 24, 2023

Room service shenanigans: ‘Diet water’ & melted ice cream among the weirdest hotel requests

June 6, 2023

11 Ways Airlines Could Improve Travel Experience For Passengers, According To AI

November 1, 2023

I’ll just press ‘0’: Most consumers still want to deal with people, not machines

November 2, 2023

Supervisor, please: Average person sits on hold for 42 minutes when calling customer service

September 30, 2022

Humans feel more comfortable talking to ‘female’ robots, study reveals

February 4, 2022

Chatbots or real people? Study finds customers only care about ‘perceived humanness’

January 6, 2022

Study: Offering discounts to unhappy subscribers may lead to more cancellations

May 4, 2022

Forcing smiles at work leads to heavier drinking, study finds

April 30, 2022