customer service
Supervisor, please: Average person sits on hold for 42 minutes when calling customer serviceSeptember 30, 2022
Humans feel more comfortable talking to ‘female’ robots, study revealsFebruary 4, 2022
Chatbots or real people? Study finds customers only care about ‘perceived humanness’January 6, 2022
Study: Offering discounts to unhappy subscribers may lead to more cancellationsJuly 4, 2019
